Automation library · Chat assistants

Triage ops intake requests with Gemini and Google Sheets

Started by another system calling it, and works across Gmail, Google Sheets and Slack. It hands the judgement calls to Gemini. 16 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Gemini

Download free
16 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 4Model 1Logic 7Service 4

The steps in the order they run, from what starts it.

  1. 1Webhook Intake TriggerWebhookStarts it
  2. 2Normalize Intake PayloadSetLogic
  3. 3Validate Required FieldsIfLogic
  4. 4Build Raw Request TextSetLogic
  5. 5Return Validation ErrorRespond To WebhookStarts it
  6. 6Classify and Structure RequestGoogle GeminiModel
  7. 7Parse AI JSON OutputCodeLogic
  8. 8Calculate Priority ScoreCodeLogic
  9. 9Create Task RecordSetLogic
  10. 10Check Duplicate RequestGoogle SheetsService
  11. 11Check Duplicate ResultIfLogic
  12. 12Save Task to Task RegisterGoogle SheetsService
  13. 13Return Duplicate ErrorRespond To WebhookStarts it
  14. 14Send Intake AcknowledgementGmailService
  15. 15Send Internal Ops AlertSlackService
  16. 16Return Structured Intake ResultRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
16, with 2 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Slack
Model
Gemini

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Slack accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.