Automation library · Integrations

Triage negative Google reviews with Zapier and Twilio

Started by another system calling it, and works across Email and Twilio. 15 steps, 3 branches: a working afternoon to understand properly.

Medium

15 stepsMedium: a working afternoon
3Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Logic 11Service 3

The steps in the order they run, from what starts it.

  1. 1When New Review Received WebhookWebhookStarts it
  2. 2Parse New Review DataCodeLogic
  3. 3If Review Is ValidIfLogic
  4. 4Deduplicate By Review IDCodeLogic
  5. 5Skip Invalid Review PayloadNo OpLogic
  6. 6If Review Is DuplicateIfLogic
  7. 7Skip Duplicate ReviewNo OpLogic
  8. 8If Review Is NegativeIfLogic
  9. 9Prepare Alert And Draft PromptCodeLogic
  10. 10Skip Positive ReviewNo OpLogic
  11. 11Send SMS Alert To FirmTwilioService
  12. 12Post Draft Review GenerationHttp RequestService
  13. 13Parse And Check Draft ResponseCodeLogic
  14. 14Run Compliance Audit WorkflowExecute WorkflowLogic
  15. 15Send Negative Review Email NotificationEmail SendService

How it's built

Starts on
Another system calling it
Steps
15, with 3 branches
Size
Medium: a working afternoon
Connects to
Email, Twilio
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Email and Twilio accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.