Automation library · Customer support

Triage customer inquiries from Gmail and web forms

Started by another system calling it, and works across Airtable, Gmail and Slack. It hands the judgement calls to Groq. 14 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Groq

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14 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 2Model 2Logic 4Service 6

The steps in the order they run, from what starts it.

  1. 1Incoming Gmail MessageGmail triggerStarts it
  2. 2Website Inquiry ReceivedWebhookStarts it
  3. 3Groq LLMLm Chat GroqModel
  4. 4Parse Gmail MessageCodeLogic
  5. 5Parse Website SubmissionCodeLogic
  6. 6Draft Inquiry SummaryAgentModel
  7. 7Check Gmail ContactAirtableService
  8. 8Check Website ContactAirtableService
  9. 9Save Inquiry RecordAirtableService
  10. 10Gmail Contact Exists?IfLogic
  11. 11Website Contact Exists?IfLogic
  12. 12Alert Team New InquirySlackService
  13. 13Send Duplicate NoticeSlackService
  14. 14Send Thank You EmailGmailService

How it's built

Starts on
Another system calling it
Steps
14, with 2 branches
Size
Medium: a working afternoon
Connects to
Airtable, Gmail, Slack
Model
Groq

Questions

What does it need to run?

An n8n account, plus your own Airtable, Gmail and Slack accounts, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Groq. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.