Automation library · Chat assistants

Triage brand crises with OpenAI and Telegram

Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI. 17 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

Download free
17 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 3Model 2Logic 3Service 9

The steps in the order they run, from what starts it.

  1. 1Crisis Signal WebhookWebhookStarts it
  2. 2Approval Callback ListenerTelegram triggerStarts it
  3. 3On Workflow ErrorError triggerStarts it
  4. 4Format Incoming DataSetLogic
  5. 5Check Approve or RejectIfLogic
  6. 6Slack – Post Workflow Error AlertSlackService
  7. 7Classify SeverityOpen AiModel
  8. 8Send Confirmation - ApprovedTelegramService
  9. 9Send Confirmation - RejectedTelegramService
  10. 10Draft Crisis ResponseOpen AiModel
  11. 11Update Incident Status - ApprovedGoogle SheetsService
  12. 12Update Incident Status - RejectedGoogle SheetsService
  13. 13Log IncidentGoogle SheetsService
  14. 14Route by SeveritySwitchLogic
  15. 15Notify ApproverTelegramService
  16. 16Post to PR Team ChannelSlackService
  17. 17Escalate to ExecsSlackService

How it's built

Starts on
An incoming Telegram message
Steps
17, with 2 branches
Size
Medium: a working afternoon
Connects to
Google Sheets, Slack, Telegram
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.