The flow
Starts it 1Logic 4Service 9
The steps in the order they run, from what starts it.
- 1Fetch New Support EmailsGmail triggerStarts it
- 2Set ConfigurationSetLogic
- 3Build Analysis PromptCodeLogic
- 4Analyze Email with GeminiHttp RequestService
- 5Parse AI ResultCodeLogic
- 6Report Analysis FailureSlackService
- 7Log Ticket to SheetGoogle SheetsService
- 8Mark Email as ReadGmailService
- 9Route by PrioritySwitchLogic
- 10Draft Priority ReplyGmailService
- 11Draft Standard ReplyGmailService
- 12Draft AcknowledgementGmailService
- 13Flag for Manual ReviewSlackService
- 14Escalate to On-callSlackService
How it's built
- Starts on
- An arriving email
- Steps
- 14, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets, Slack
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an arriving email.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 14 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.