The flow
Starts it 1Logic 5Service 7
The steps in the order they run, from what starts it.
- 1Gmail – New EmailGmail triggerStarts it
- 2Normalise EmailCodeLogic
- 3Claude – Classify & DraftHttp RequestService
- 4Parse AI ResponseCodeLogic
- 5Route by DestinationSwitchLogic
- 6Slack – Post to #incidentsSlackService
- 7Slack – Post to #salesSlackService
- 8Gmail – Apply LabelsGmailService
- 9Should Draft Reply?IfLogic
- 10Gmail – Send Draft ReplyGmailService
- 11Sheets – Log TriageGoogle SheetsService
- 12Is Critical?IfLogic
- 13Gmail – Critical Alert EmailGmailService
How it's built
- Starts on
- An arriving email
- Steps
- 13, with 3 branches
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets, Slack
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an arriving email.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.