Automation library · Alerts and monitoring

Text back missed calls with Twilio and OpenAI

Started by another system calling it, and works across Google Sheets, Slack, Twilio and n8n data table. It hands the judgement calls to OpenAI. 19 steps, 3 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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19 stepsMedium: a working afternoon
3Branches: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Model 2Logic 9Service 7

The steps in the order they run, from what starts it.

  1. 1A Call Comes InWebhookStarts it
  2. 2Reply WriterLm Chat Open AiModel
  3. 3SettingsSetLogic
  4. 4Write The TextChain LlmModel
  5. 5Read The CallCodeLogic
  6. 6Attach The TextCodeLogic
  7. 7Did Nobody Answer?IfLogic
  8. 8Text Them BackTwilioService
  9. 9Look Them UpGoogle SheetsService
  10. 10Somebody AnsweredNo OpLogic
  11. 11Remember We TextedData TableService
  12. 12Have We Texted Recently?Data TableService
  13. 13Who Was It?SwitchLogic
  14. 14Decide What To DoCodeLogic
  15. 15Tell The Owner A Customer RangSlackService
  16. 16Tell The Owner A New Lead RangSlackService
  17. 17Tell The Owner It Was After HoursSlackService
  18. 18Worth Texting?IfLogic
  19. 19Already Texted ThemNo OpLogic

How it's built

Starts on
Another system calling it
Steps
19, with 3 branches
Size
Medium: a working afternoon
Connects to
Google Sheets, Slack, Twilio, n8n data table
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Slack and Twilio accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 19 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.