The flow
Starts it 1Logic 9Service 2
The steps in the order they run, from what starts it.
- 1When Call Missed WebhookWebhookStarts it
- 2Normalize Call DetailsCodeLogic
- 3Check If Call MissedIfLogic
- 4Check After Hours StatusCodeLogic
- 5No Action - Not Missed CallNo OpLogic
- 6Build Text-Back MessageCodeLogic
- 7Run Compliance WorkflowExecute WorkflowLogic
- 8Check Approval to Send SMSIfLogic
- 9Send SMS via TwilioTwilioService
- 10No Action - Contact Opted OutNo OpLogic
- 11Verify Text DeliveryIfLogic
- 12Email Firm NotificationEmail SendService
How it's built
- Starts on
- Another system calling it
- Steps
- 12, with 3 branches
- Size
- Medium: a working afternoon
- Connects to
- Email, Twilio
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Email and Twilio accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 12 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.