Automation library · Chat assistants

Route WhatsApp home-service requests by urgency with Groq

Started by an incoming WhatsApp message, and works across Google Sheets, Supabase and WhatsApp. It hands the judgement calls to Groq. 11 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Groq

11 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 3Logic 2Service 5

The steps in the order they run, from what starts it.

  1. 1Extraction Chat ModelLm Chat GroqModel
  2. 2Extraction ParserOutput Parser StructuredModel
  3. 3New Service RequestWhats App triggerStarts it
  4. 4Extract Request DetailsChain LlmModel
  5. 5Set ConfigurationSetLogic
  6. 6Log RequestSupabaseService
  7. 7Is Emergency?IfLogic
  8. 8Notify On-Call TechnicianWhats AppService
  9. 9Confirm Emergency to CustomerWhats AppService
  10. 10Add to Service QueueGoogle SheetsService
  11. 11Confirm Queued to CustomerWhats AppService

How it's built

Starts on
An incoming WhatsApp message
Steps
11, with 1 branch
Size
Medium: a working afternoon
Connects to
Google Sheets, Supabase, WhatsApp
Model
Groq

Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Supabase and WhatsApp accounts, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

Yes. It calls Groq. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.