Automation library · Chat assistants

Answer hotel guest messages with OpenAI and Slack

Started by another system calling it, and works across Google Sheets and Slack. It hands the judgement calls to OpenAI. 11 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

11 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 2Model 3Logic 3Service 3

The steps in the order they run, from what starts it.

  1. 1GPT 4o miniLm Chat Open AiModel
  2. 2Reply Structure ParserOutput Parser StructuredModel
  3. 3Inbound Message WebhookWebhookStarts it
  4. 4Guest Assistant AgentAgentModel
  5. 5Normalize PayloadCodeLogic
  6. 6Needs Human?IfLogic
  7. 7Notify Front DeskSlackService
  8. 8Route By ChannelSwitchLogic
  9. 9Send a messageSlackService
  10. 10Log ConversationGoogle SheetsService
  11. 11Respond to Guest GatewayRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
11, with 2 branches
Size
Medium: a working afternoon
Connects to
Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.