Automation library · Research and reporting

Route review requests by sentiment with Anthropic and Gmail

Started by someone submitting a form, and works across Gmail, Google Sheets and Twilio. It hands the judgement calls to Claude. 9 steps: a working afternoon to understand properly.

MediumCalls a model: Claude

9 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 2Logic 1Service 5

The steps in the order they run, from what starts it.

  1. 1Feedback FormForm triggerStarts it
  2. 2Anthropic Chat ModelLm Chat AnthropicModel
  3. 3Config (edit me)SetLogic
  4. 4Read the FeedbackSentiment AnalysisModel
  5. 5Ask for a Google ReviewGmailService
  6. 6Send the Owner the CommentsGmailService
  7. 7Text the Owner Right AwayTwilioService
  8. 8Log the FeedbackGoogle SheetsService
  9. 9Offer to Put It RightGmailService

How it's built

Starts on
Someone submitting a form
Steps
9
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Twilio
Model
Claude

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Twilio accounts, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls Claude. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.