Automation library · CRM

Route Placetel AI voice agent requests into HubSpot CRM

Started by another system calling it, and works across HubSpot. 32 steps, 2 branches: large, and worth reading before you trust it with anything live.

Large

Download free
32 stepsLarge: read it before trusting it with anything live
2Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 9Logic 13Service 10

The steps in the order they run, from what starts it.

  1. 1Webhook Placetel AIWebhookStarts it
  2. 2Request routerSwitchLogic
  3. 3HubSpot: Find contact (existing customer)HubspotService
  4. 4HubSpot: Find contact (new contact)HubspotService
  5. 5HubSpot: Find contact (callback)HubspotService
  6. 6HubSpot: Get ticketHubspotService
  7. 7HubSpot: Find contact (new ticket)HubspotService
  8. 8HubSpot: Find contact (call note)HubspotService
  9. 9Build response (unknown)CodeLogic
  10. 10Build response (existing customer)CodeLogic
  11. 11Contact exists?IfLogic
  12. 12Build task dataCodeLogic
  13. 13Build response (ticket by ID)CodeLogic
  14. 14Resolve contact IDCodeLogic
  15. 15Build call dataCodeLogic
  16. 16Respond (unknown)Respond To WebhookStarts it
  17. 17Respond (existing customer)Respond To WebhookStarts it
  18. 18Build response (exists)CodeLogic
  19. 19HubSpot: Create or update contactHubspotService
  20. 20HubSpot: Create taskHubspotService
  21. 21Respond (ticket by ID)Respond To WebhookStarts it
  22. 22HubSpot: Create ticketHubspotService
  23. 23HubSpot: Log callHubspotService
  24. 24Respond (exists)Respond To WebhookStarts it
  25. 25Build response (created)CodeLogic
  26. 26Build response (callback)CodeLogic
  27. 27Build response (new ticket)CodeLogic
  28. 28Build response (call note)CodeLogic
  29. 29Respond (created)Respond To WebhookStarts it
  30. 30Respond (callback)Respond To WebhookStarts it
  31. 31Respond (new ticket)Respond To WebhookStarts it
  32. 32Respond (call note)Respond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
32, with 2 branches
Size
Large: read it before trusting it with anything live
Connects to
HubSpot
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own HubSpot account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Take your time. At 32 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 32 steps before you point it at anything that matters.