The flow
Starts it 1Model 3Logic 5Service 5
The steps in the order they run, from what starts it.
- 1When Help Scout Tag AddedHelp Scout triggerStarts it
- 2OpenAI GPT-5 MiniLm Chat Open AiModel
- 3Parse Structured OutputOutput Parser StructuredModel
- 4If Retro Tag ExistsIfLogic
- 5Summarize & Classify TicketChain LlmModel
- 6Fetch Conversation DetailsHelp ScoutService
- 7If Ticket is ActionableIfLogic
- 8Set Ticket DetailsSetLogic
- 9Fetch Recent Parked ConversationsTeam RetroService
- 10Remove Token Overlap DuplicatesCodeLogic
- 11If Duplicate ExistsIfLogic
- 12Log Duplicate Parking NoteHelp ScoutService
- 13Add to TeamRetro ParkTeam RetroService
- 14Log Parking NoteHelp ScoutService
How it's built
- Starts on
- An event in a connected app
- Steps
- 14, with 3 branches
- Size
- Medium: a working afternoon
- Connects to
- Nothing by connector; it calls services over plain HTTP
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an event in a connected app.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 14 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.