Automation library · Chat assistants

Manage Google and Trustpilot reviews with OpenAI and Slack

Started by a clock, and works across Slack. It hands the judgement calls to OpenAI. 19 steps, 3 branches, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAI

19 stepsMedium: a working afternoon
3Branches: places the flow splits
1Loop or waits
1Service it connects to

The flow

Starts it 2Model 3Logic 8Service 6

The steps in the order they run, from what starts it.

  1. 1Every HourSchedule triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4Error TriggerError triggerStarts it
  5. 5Fetch Google ReviewsHttp RequestService
  6. 6Fetch Trustpilot ReviewsHttp RequestService
  7. 7Draft Reply (AI Agent)AgentModel
  8. 8Notify OpsSlackService
  9. 9Combine SourcesMergeLogic
  10. 10Negative Review?IfLogic
  11. 11Dedupe New ReviewsCodeLogic
  12. 12Escalate to OwnerSlackService
  13. 13Request ApprovalSlackService
  14. 14Any New Reviews?IfLogic
  15. 15Process Each ReviewSplit In BatchesLogic
  16. 16Approved?IfLogic
  17. 17No New ReviewsNo OpLogic
  18. 18Limit To DoneNo OpLogic
  19. 19Publish ReplyHttp RequestService

How it's built

Starts on
A clock
Steps
19, with 3 branches, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Slack account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 19 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.