Automation library · Chat assistants

Route medical info requests and safety events with Claude

Started by another system calling it, and works across Email and Slack. It hands the judgement calls to Claude. 19 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Claude

Download free
19 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 3Logic 8Service 7

The steps in the order they run, from what starts it.

  1. 1Webhook - Medical Info Request SubmittedWebhookStarts it
  2. 2Anthropic - Classification & Response ModelLm Chat AnthropicModel
  3. 3Set - ConfigSetLogic
  4. 4AI Agent - Classify Medical Information RequestAgentModel
  5. 5AI Agent - Draft Response from Approved SourcesAgentModel
  6. 6JS - Parse Classification OutputCodeLogic
  7. 7JS - Parse Draft ResponseCodeLogic
  8. 8IF - Adverse Event or Safety Signal Detected?IfLogic
  9. 9JS - Determine Routing Team & ChannelCodeLogic
  10. 10HTTP - Create Urgent Safety Case (Pharmacovigilance)Http RequestService
  11. 11HTTP - Search Approved Knowledge BaseHttp RequestService
  12. 12Switch - Route by Resolution PathSwitchLogic
  13. 13Slack - Alert Drug Safety Team (Immediate)SlackService
  14. 14JS - Evaluate Knowledge Base CoverageCodeLogic
  15. 15Email - Send Approved Answer to RequesterEmail SendService
  16. 16HTTP - Create Medical Information Case (Escalated)Http RequestService
  17. 17Merge - Combine Resolution BranchesMergeLogic
  18. 18Slack - Alert Medical Information TeamSlackService
  19. 19HTTP - Log Request to MI Compliance LogHttp RequestService

How it's built

Starts on
Another system calling it
Steps
19, with 2 branches
Size
Medium: a working afternoon
Connects to
Email, Slack
Model
Claude

Questions

What does it need to run?

An n8n account, plus your own Email and Slack accounts, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Claude. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 19 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.