Automation library · E-commerce

Handle order tracking and FAQ requests with Telegram

Started by an incoming Telegram message, and works across Google Sheets and Telegram. It hands the judgement calls to Gemini. 16 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Gemini

Download free
16 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 5Logic 6Service 4

The steps in the order they run, from what starts it.

  1. 1When Telegram Message ReceivedTelegram triggerStarts it
  2. 2Parse Intent StructureOutput Parser StructuredModel
  3. 3OpenAI GPT-4Lm Chat Google GeminiModel
  4. 4Claude SonnetLm Chat Google GeminiModel
  5. 5Set Config VariablesSetLogic
  6. 6Detect Intent AgentChain LlmModel
  7. 7Answer FAQ AgentChain LlmModel
  8. 8If Order IntentIfLogic
  9. 9Prepare FAQ Reply DataSetLogic
  10. 10Read Orders in SheetsGoogle SheetsService
  11. 11Read FAQ in SheetsGoogle SheetsService
  12. 12Prepare Conversation Log DataSetLogic
  13. 13Prepare Order Reply DataSetLogic
  14. 14Aggregate FAQ ItemsAggregateLogic
  15. 15Append to SheetsGoogle SheetsService
  16. 16Send Telegram ReplyTelegramService

How it's built

Starts on
An incoming Telegram message
Steps
16, with 1 branch
Size
Medium: a working afternoon
Connects to
Google Sheets, Telegram
Model
Gemini

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Telegram accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.