Automation library · Customer support

Handle bilingual WhatsApp support with WAHA and OpenAI

Started by another system calling it. It calls services over plain HTTP rather than through connectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 11 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

11 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 1Model 3Logic 4Service 3

The steps in the order they run, from what starts it.

  1. 1WAHA Incoming MessageWebhookStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Conversation MemoryMemory Buffer WindowModel
  4. 4Set WAHA ConfigSetLogic
  5. 5AI AssistantAgentModel
  6. 6Normalize MessageCodeLogic
  7. 7Needs a Human?IfLogic
  8. 8Is a Customer Message?IfLogic
  9. 9Notify Human AgentHttp RequestService
  10. 10Send WhatsApp ReplyHttp RequestService
  11. 11Tell Customer a Human Is ComingHttp RequestService

How it's built

Starts on
Another system calling it
Steps
11, with 2 branches
Size
Medium: a working afternoon
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.