Automation library · Chat assistants

Escalate unresolved maintenance requests with Google Sheets

Started by another system calling it, and works across Email, Google Sheets and Slack. It hands the judgement calls to OpenAI. 17 steps, 2 branches, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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17 stepsMedium: a working afternoon
2Branches: places the flow splits
1Loop or waits
3Services it connects to

The flow

Starts it 2Model 1Logic 7Service 7

The steps in the order they run, from what starts it.

  1. 1Maintenance Request WebhookWebhookStarts it
  2. 2Daily Summary ScheduleSchedule triggerStarts it
  3. 3Workflow ConfigurationSetLogic
  4. 4Get Unresolved RequestsGoogle SheetsService
  5. 5Normalize Request FieldsSetLogic
  6. 6Aggregate Unresolved RequestsAggregateLogic
  7. 7Classify Urgency with AIOpen AiModel
  8. 8Send Daily Summary EmailEmail SendService
  9. 9Log Request to SheetsGoogle SheetsService
  10. 10Wait for SLA WindowWaitLogic
  11. 11Check Request StatusGoogle SheetsService
  12. 12Check if ResolvedSwitchLogic
  13. 13Route by UrgencySwitchLogic
  14. 14Send Slack Alert (High)SlackService
  15. 15Send Slack Alert (Medium)SlackService
  16. 16Log Low Priority (No Alert)SetLogic
  17. 17Email Manager (High)Email SendService

How it's built

Starts on
Another system calling it
Steps
17, with 2 branches, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Email, Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Email, Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.