Automation library · Chat assistants

Detect recurring ServiceNow incidents with Gemini and Slack

Started by a clock, and works across Slack. It hands the judgement calls to Gemini. 16 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Gemini

Download free
16 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 2Model 3Logic 8Service 3

The steps in the order they run, from what starts it.

  1. 1Manual Start TriggerManual triggerStarts it
  2. 2Weekly Trigger at 8AMSchedule triggerStarts it
  3. 3Parse Structured OutputOutput Parser StructuredModel
  4. 4Google Gemini ChatbotLm Chat Google GeminiModel
  5. 5Set Config ParametersSetLogic
  6. 6Incident Analyzer AgentAgentModel
  7. 7Fetch Incidents from LookbackService NowService
  8. 8Set Threshold and Slack ChannelSetLogic
  9. 9Standardize Incident FieldsSetLogic
  10. 10Check Recurrence ThresholdIfLogic
  11. 11Group Incidents by CategoryCodeLogic
  12. 12Create ServiceNow ProblemService NowService
  13. 13Skip Non-RecurringNo OpLogic
  14. 14Aggregate ProblemsAggregateLogic
  15. 15Construct Weekly Report MessageCodeLogic
  16. 16Post Weekly Report to SlackSlackService

How it's built

Starts on
A clock
Steps
16, with 1 branch
Size
Medium: a working afternoon
Connects to
Slack
Model
Gemini

Questions

What does it need to run?

An n8n account, plus your own Slack account, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.