Automation library · Data collection

Collect and triage customer feedback with Claude and Gmail

Started by someone submitting a form, and works across Gmail and n8n data table. It hands the judgement calls to Claude. 11 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Claude

11 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 3Logic 4Service 3

The steps in the order they run, from what starts it.

  1. 1Feedback FormForm triggerStarts it
  2. 2Claude Sonnet 4.6Lm Chat AnthropicModel
  3. 3Feedback SchemaOutput Parser StructuredModel
  4. 4Normalize FeedbackSetLogic
  5. 5AI Feedback AnalysisAgentModel
  6. 6Shape Feedback RecordSetLogic
  7. 7Log to Feedback TableData TableService
  8. 8Send AcknowledgementGmailService
  9. 9Route by SentimentSwitchLogic
  10. 10Send Owner AlertGmailService
  11. 11Acknowledged, No AlertNo OpLogic

How it's built

Starts on
Someone submitting a form
Steps
11, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, n8n data table
Model
Claude

Questions

What does it need to run?

An n8n account, plus your own Gmail account, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls Claude. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.