Automation library · Chat assistants

Classify Intercom messages & route to ClickUp or Slack

Started by another system calling it, and works across ClickUp and Slack. It hands the judgement calls to OpenAI. 10 steps, 3 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

10 stepsMedium: a working afternoon
3Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 2Logic 4Service 3

The steps in the order they run, from what starts it.

  1. 1📨 Intercom WebhookWebhookStarts it
  2. 2GPT model (gpt-4o-mini)Lm Chat Open AiModel
  3. 3🧠 Classifier – AI promptAgentModel
  4. 4🧮 Process ClassificationCodeLogic
  5. 5🛠️ Is Support Request?IfLogic
  6. 6📦 Is Product Request?IfLogic
  7. 7💼 Is Sales Request?IfLogic
  8. 8🧾 Create Support TaskClick UpService
  9. 9🛍️ Create Product TaskClick UpService
  10. 10📣 Slack – Notify Sales teamSlackService

How it's built

Starts on
Another system calling it
Steps
10, with 3 branches
Size
Medium: a working afternoon
Connects to
ClickUp, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own ClickUp and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.