The flow
Starts it 2Model 3Logic 7Service 4
The steps in the order they run, from what starts it.
- 1OpenAI Chat ModelLm Chat Open AiModel
- 2Webhook Trigger1WebhookStarts it
- 3Structured Output Parser1Output Parser StructuredModel
- 4Error Handler TriggerError triggerStarts it
- 5AI Agent: Classify Intent & Generate ReplyAgentModel
- 6Slack: Send Error AlertSlackService
- 7Extract Detected CategorySetLogic
- 8Route by Intent CategorySwitchLogic
- 9Assign to Booking TeamSetLogic
- 10Assign to Pricing TeamSetLogic
- 11Assign to Availability TeamSetLogic
- 12Assign to Policy TeamSetLogic
- 13Check Guest Contact PreferenceIfLogic
- 14Send Email Reply to GuestGmailService
- 15Post Enquiry Summary to SlackSlackService
- 16Log AI Reply to SlackSlackService
How it's built
- Starts on
- Another system calling it
- Steps
- 16, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Slack
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Gmail and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 16 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.