Automation library · Customer support

Chatbot for customer support and appointment scheduling

Started by someone opening a chat with it, and works across Google Calendar and Google Sheets. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 25 steps: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

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25 stepsLarge: read it before trusting it with anything live
0Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 8Service 16

The steps in the order they run, from what starts it.

  1. 1Chat TriggerChat triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Simple MemoryMemory Buffer WindowModel
  4. 4Generate Ticket IDTool CodeModel
  5. 5Get Ticket StatusGoogle Sheets ToolService
  6. 6Create Support TicketGoogle Sheets ToolService
  7. 7Get OrdersGoogle Sheets ToolService
  8. 8Get PoliciesGoogle Sheets ToolService
  9. 9Get ProductsGoogle Sheets ToolService
  10. 10AppointmentsGoogle Sheets ToolService
  11. 11Check AvailabilityGoogle Calendar ToolService
  12. 12Create EventGoogle Calendar ToolService
  13. 13Retreive EventGoogle Calendar ToolService
  14. 14Update EventGoogle Calendar ToolService
  15. 15Delete EventGoogle Calendar ToolService
  16. 16OpenAI Chat Model1Lm Chat Open AiModel
  17. 17Simple Memory1Memory Buffer WindowModel
  18. 18Generate Ticket ID1Tool CodeModel
  19. 19Get Ticket Status1Google Sheets ToolService
  20. 20Create Support Ticket1Google Sheets ToolService
  21. 21Get Orders1Google Sheets ToolService
  22. 22Get Policies1Google Sheets ToolService
  23. 23Get Products1Google Sheets ToolService
  24. 24Core Support AgentAgentModel
  25. 25Core Support Agent with Appointment SchedulingAgentModel

How it's built

Starts on
Someone opening a chat with it
Steps
25
Size
Large: read it before trusting it with anything live
Connects to
Google Calendar, Google Sheets
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Calendar and Google Sheets accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 25 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 25 steps before you point it at anything that matters.