Automation library · Customer support

Build RAG-powered support agent for Jira issues with Pinecone

Started by someone opening a chat with it, and works across Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 23 steps, 1 branch: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAIRetrieval

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23 stepsLarge: read it before trusting it with anything live
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 3Model 11Logic 7Service 2

The steps in the order they run, from what starts it.

  1. 1Document ChunkerText Splitter Recursive Character Text SplitterModel
  2. 2Embeddings OpenAIEmbeddings Open AiModel
  3. 3Schedule TriggerSchedule triggerStarts it
  4. 4OpenAI Chat ModelLm Chat Open AiModel
  5. 5Simple MemoryMemory Buffer WindowModel
  6. 6ChatChat triggerStarts it
  7. 7Embeddings OpenAI1Embeddings Open AiModel
  8. 8MCP RAGMcp Client ToolModel
  9. 9openIssues (Data Loader)Document Default Data LoaderModel
  10. 10Pinecone Vector StoreVector Store PineconeModel
  11. 11openissuesVector Store PineconeModel
  12. 12CyclesMergeLogic
  13. 13AI AgentAgentModel
  14. 14SLASetLogic
  15. 15openIssuesVector Store PineconeModel
  16. 16All openissues are loaded?SwitchLogic
  17. 17MCP Server TriggerMcp triggerStarts it
  18. 18Extract IssuesHttp RequestService
  19. 19Extract Relevant InfoCodeLogic
  20. 20Merge CommentsMergeLogic
  21. 21Get CommentsHttp RequestService
  22. 22Convert to txtCodeLogic
  23. 23Create Comment arrayCodeLogic

How it's built

Starts on
Someone opening a chat with it
Steps
23, with 1 branch
Size
Large: read it before trusting it with anything live
Connects to
Pinecone
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Pinecone account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 23 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 23 steps before you point it at anything that matters.