Automation library · Chat assistants

Automate Incident Management with PagerDuty and Port AI

Started by another system calling it, and works across Jira and Slack. It hands the judgement calls to OpenAI. 17 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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17 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 2Logic 2Service 12

The steps in the order they run, from what starts it.

  1. 1On PagerDuty IncidentWebhookStarts it
  2. 2Check Event TypeSwitchLogic
  3. 3Extract Context (New Incident)Port IoService
  4. 4Extract Context (Resolved)Port IoService
  5. 5Parse Context (New Incident)Port IoService
  6. 6Parse Context (Resolved)Port IoService
  7. 7Assess SeverityOpen AiModel
  8. 8Generate Post-Mortem TemplateOpen AiModel
  9. 9Needs Escalation?IfLogic
  10. 10Schedule Post-Mortem via PortPort IoService
  11. 11Notify Team ChannelSlackService
  12. 12Escalate to LeadershipSlackService
  13. 13Parse Schedule ResponsePort IoService
  14. 14Create Jira Incident TicketJiraService
  15. 15Notify Incident ResolvedSlackService
  16. 16Log MTTR to PortPort IoService
  17. 17Notify Jira CreatedSlackService

How it's built

Starts on
Another system calling it
Steps
17, with 2 branches
Size
Medium: a working afternoon
Connects to
Jira, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Jira and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.