Automation library · Customer support

Automate customer support issue resolution with OpenAI

Started by a clock, and works across Jira, Notion and Slack. It hands the judgement calls to OpenAI. 29 steps, 2 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAI

Download free
29 stepsLarge: read it before trusting it with anything live
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 2Model 9Logic 6Service 12

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2OpenAI Chat Model1Lm Chat Open AiModel
  3. 3OpenAI Chat Model3Lm Chat Open AiModel
  4. 4OpenAI Chat Model4Lm Chat Open AiModel
  5. 5Schedule TriggerSchedule triggerStarts it
  6. 6Structured Output ParserOutput Parser StructuredModel
  7. 7Execute Workflow TriggerExecute Workflow triggerStarts it
  8. 8Find Simlar IssuesJira ToolService
  9. 9Query KnowledgeBaseNotion ToolService
  10. 10Classify Current Issue StateText ClassifierModel
  11. 11KnowledgeBase AgentAgentModel
  12. 12Issue Reminder AgentChain LlmModel
  13. 13Customer Satisfaction AgentSentiment AnalysisModel
  14. 14Get List of Unresolved Long Lived IssuesJiraService
  15. 15Get Issue MetadataSetLogic
  16. 16Last Message is Not BotIfLogic
  17. 17Solution Found?IfLogic
  18. 18Send ReminderJiraService
  19. 19Ask For Feedback MessageJiraService
  20. 20Add Autoclose MessageJiraService
  21. 21Report Unhappy ResolutionSlackService
  22. 22Execute WorkflowExecute WorkflowLogic
  23. 23Get Issue CommentsJiraService
  24. 24Reply to IssueJiraService
  25. 25Notify Slack ChannelSlackService
  26. 26Close IssueJiraService
  27. 27Join CommentsAggregateLogic
  28. 28Close Issue2JiraService
  29. 29Simplify Thread For AISetLogic

How it's built

Starts on
A clock
Steps
29, with 2 branches
Size
Large: read it before trusting it with anything live
Connects to
Jira, Notion, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Jira, Notion and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 29 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 29 steps before you point it at anything that matters.