Automation library · Money admin

Automate cancellation feedback collection with Stripe

Started by another system calling it, and works across Email, Google Sheets and Stripe. 9 steps, 1 branch: a working afternoon to understand properly.

Medium

9 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 2Logic 1Service 6

The steps in the order they run, from what starts it.

  1. 1Stripe Subscription CanceledStripe triggerStarts it
  2. 2Survey Response WebhookWebhookStarts it
  3. 3Get Customer DetailsStripeService
  4. 4Route by Feedback TypeSwitchLogic
  5. 5Send Feedback Survey EmailEmail SendService
  6. 6Log Price ConcernsGoogle SheetsService
  7. 7Log Feature RequestsGoogle SheetsService
  8. 8Log Other FeedbackGoogle SheetsService
  9. 9Log to Cancellations SheetGoogle SheetsService

How it's built

Starts on
Another system calling it
Steps
9, with 1 branch
Size
Medium: a working afternoon
Connects to
Email, Google Sheets, Stripe
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Email, Google Sheets and Stripe accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.