Automation library · Customer support

Answer support questions from a knowledge base with OpenAI

Started by someone opening a chat with it, and works across in-memory vectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 12 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

12 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 2Model 9Service 1

The steps in the order they run, from what starts it.

  1. 1When Chat Message ReceivedChat triggerStarts it
  2. 2OpenAI Chat GPT-4o-MiniLm Chat Open AiModel
  3. 3Manage Conversation MemoryMemory Buffer WindowModel
  4. 4Generate Query EmbeddingsEmbeddings Open AiModel
  5. 5Manual Document IngestionManual triggerStarts it
  6. 6Create Insert EmbeddingsEmbeddings Open AiModel
  7. 7Split Text for ProcessingText Splitter Recursive Character Text SplitterModel
  8. 8AI Support AssistantAgentModel
  9. 9Load Knowledge Base DataVector Store In MemoryModel
  10. 10Fetch FAQ DocumentsHttp RequestService
  11. 11Add Data to Knowledge BaseVector Store In MemoryModel
  12. 12Load DocumentsDocument Default Data LoaderModel

How it's built

Starts on
Someone opening a chat with it
Steps
12
Size
Medium: a working afternoon
Connects to
in-memory vectors
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own in-memory vectors account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.