Automation library · Customer support

AI WhatsApp Support Agent: GPT-4o + Persistent Memory (Supabase)

Started by another system calling it, and works across Slack and Supabase. It hands the judgement calls to OpenAI. 12 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

12 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 2Model 2Logic 4Service 4

The steps in the order they run, from what starts it.

  1. 1📱 Webhook — WhatsApp IncomingWebhookStarts it
  2. 2🧠 GPT-4o ModelLm Chat Open AiModel
  3. 3⚙️ Parse Incoming MessageCodeLogic
  4. 4🤖 AI Agent — Generate ReplyAgentModel
  5. 5🗄️ Supabase — Get Chat HistorySupabaseService
  6. 6⚙️ Parse AI ResponseCodeLogic
  7. 7📝 Format Chat HistoryCodeLogic
  8. 8💾 Supabase — Save ConversationSupabaseService
  9. 9🔀 IF — Needs Human?IfLogic
  10. 10🔔 Slack — Alert Human AgentSlackService
  11. 11📤 Twilio — Send WhatsApp ReplyHttp RequestService
  12. 12↩️ Respond to Twilio (200 OK)Respond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
12, with 1 branch
Size
Medium: a working afternoon
Connects to
Slack, Supabase
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Slack and Supabase accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.