Automation library · Customer support

AI Customer Support Bot: Telegram + Groq + Google Sheets

Started by an incoming Telegram message, and works across Gmail, Google Sheets and Telegram. 10 steps, 1 branch: a working afternoon to understand properly.

Medium

10 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Logic 3Service 6

The steps in the order they run, from what starts it.

  1. 1Telegram TriggerTelegram triggerStarts it
  2. 2Extract MessageSetLogic
  3. 3AI Support AgentHttp RequestService
  4. 4Extract AI ReplySetLogic
  5. 5Needs Escalation?IfLogic
  6. 6Notify via EmailGmailService
  7. 7Reply to CustomerTelegramService
  8. 8Notify via TelegramTelegramService
  9. 9Log to Google SheetsGoogle SheetsService
  10. 10Escalation ReplyTelegramService

How it's built

Starts on
An incoming Telegram message
Steps
10, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Telegram
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Telegram accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.