voiceweb

Voiceweb is a technology company based in Athens, specializing in Contact Center technologies, Conversational AI, and Natural Language Understanding (NLU) for customer service.

Founded in 2001, the company has transitioned from traditional DTMF systems to advanced, AI-powered customer interaction platforms. With a team of approximately 11 to 50 employees, Voiceweb serves clients in over 20 countries across Europe, the Middle East, Africa, and Australia. The company focuses on enhancing customer experience through Intelligent User Interfaces that facilitate natural interactions. Voiceweb offers a range of services, including AI speech recognition, voice biometrics, conversational IVR, and no-code design platforms for businesses to create customized conversational AI solutions. Their flagship product, the ENELAI platform, integrates various communication channels, enabling seamless customer engagement. Voiceweb is recognized for its expertise in AI, machine learning, and voice authentication, continuously innovating to improve customer service operations.