Virsae

Virsae is a New Zealand-based global cloud services provider that specializes in AI-powered Service Management for enterprise Unified Communications (UC) and Contact Center environments.

Founded in 2013, the company has expanded internationally with offices in the United States and the United Kingdom. Virsae's mission is to optimize Customer Experience (CX) and Employee Experience (EX) by ensuring that communication systems operate securely and efficiently. The company's flagship product, Virsae Service Management (VSM), is a cloud-native analytics platform that provides real-time insights and diagnostics for UC and contact center systems. VSM processes over 4 billion transactions per month and offers capabilities such as performance management and hybrid work support. Virsae serves a diverse clientele, including government agencies, large manufacturers, and international technology providers, and generates a significant portion of its revenue from offshore markets, primarily in the US and UK.