IrisCX

IrisCX is a Calgary-based company that offers an AI-powered enterprise video platform designed for remote visual assistance.

Founded in 2018, the company aims to enhance customer engagement by combining digital convenience with expert consultation. Their platform allows businesses to conduct virtual product selections, DIY setups, installations, and customer support without the need for physical visits. The IrisCX platform features a smart video engine that supports real-time troubleshooting and installation guidance. It includes tools like AskIris, an AI chatbot for managing support requests, and Session Score, which measures customer satisfaction through interaction data. The company serves various industries, including multifamily real estate, residential construction, and utilities, helping clients reduce operational costs and improve customer satisfaction. Notable clients include ATCO Gas and CLEAResult. IrisCX has secured $6.2 million CAD in seed funding to further its market expansion.