Mexico · Information technology & services startup
Mexico · Cloud Humans
Cloud Humans is an AI-powered customer service platform based in São Paulo, Brazil, founded in 2020.
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Funding reportedLast round: Pre-seed
About Cloud Humans
Cloud Humans is an AI-powered customer service platform based in São Paulo, Brazil, founded in 2020.
The company operates as a modern business process outsourcing (BPO) provider, combining artificial intelligence with a network of freelance professionals to deliver scalable customer support solutions. The platform connects businesses needing outsourced customer service with remote agents, offering flexible and multilingual support across various time zones. Cloud Humans provides AI-driven customer support solutions through its product, ClaudIA, which enhances service delivery. The company also utilizes advanced analytics to streamline operations and maintain service quality, with a billing model based on tickets resolved. Founded by Bruno Cecatto, Ian Kraskoff, and Felipe Serra de Oliveira, Cloud Humans has a team of approximately 30 employees. The founders have significant experience in scaling marketplace operations in Latin America. The company was accepted into Y Combinator's Winter 2021 batch and continues to operate actively.
What company datasets say Cloud Humans raised
Funding, as reported
Founders and team
From Cloud Humans's own website: 3 on the team.
- Bruno DonedaCEO
- Jessé LopesHead of CX
- Victor XavierHead of CX
On 2 portfolio pages
Investors who name them
Each firm lists Cloud Humans on its own website. That is the firm's claim, a weaker thing than a round we watched, but a named source.
The company, in detail
What they build
Known for
support automation workflowssupport for e-commerceticket resolution efficiencycustomer satisfactionai chatbotsupport system encryptionconsumerssupport system multi-channelsupport system feedback loopautomacaogdpr compliant solutionssupport for saas platformssupport escalation routingsupport content importquick deploymentpersonalized customer interaction
Built with from their website
AirtablelemlistGoogle Tag ManagerAmazon CloudFrontHotjarHREF LangAtlassianPWAFramerLinkedin Insight Tag
+8 more
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- Sector
- Information technology & services
- Industry code
- NAICS 54151, 561422, 513210, SIC 7375
- Region
- Nuevo Leon
- Revenue
- 27.3M a year, as listed
- Full record
- Every detail in the company directory
Information technology & services in Mexico
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