chatlyn

chatlyn is an AI-enhanced customer engagement platform based in Vienna, Austria, founded in late 2022.

It focuses on improving guest communication in the hospitality industry by integrating various messaging channels, including WhatsApp, email, SMS, and social media, into a single inbox. The platform connects directly to hotel Property Management Systems (PMS) to automate workflows, offering features like real-time translation in over 35 languages, intelligent ticketing, and automated messaging. This helps hotels enhance guest experiences and increase revenue. The company serves more than 1,000 properties across 30 countries, including well-known brands like InterContinental and St. Regis. chatlyn's services are designed for a range of clients in the tourism and hospitality sector, including hotels, Airbnb hosts, travel agencies, and resorts. The platform is fully GDPR compliant, ensuring data privacy for its users. In 2024, chatlyn was recognized as a leader in its field, winning the World Travel Awards for Best Hospitality Chatbot Solutions Provider.