Authenticx

Authenticx is an AI-powered conversation intelligence platform tailored for the healthcare industry.

Founded in 2018 by Amy Brown and Michael Armstrong, the company is headquartered in Indianapolis, Indiana. Authenticx focuses on transforming unstructured patient and member conversations into actionable insights, helping healthcare leaders understand barriers to better outcomes. The platform aggregates and analyzes customer interactions from various channels, including calls, texts, and emails. It features a centralized dashboard that reveals hidden barriers and operational inefficiencies. Key offerings include an AI Assistant for real-time feedback, customized dashboards for strategic decision-making, and conversational intelligence that blends human analysis with automated insights. Authenticx primarily serves enterprise healthcare organizations, with a significant focus on pharmaceutical manufacturers, health insurance payers, hospital systems, and medical device manufacturers.