Wellesley, US · Partner
Fred Reichheld
Keynote Speaker/author: Net Promoter, Customer Loyalty, Earning Referrals, Customer-Centric Growth at Bain & Company
Latest rounds
- Promoter.ioSeed · $850kAug 2014
BacksSoftware
The firm
Bain & CompanyVC firm · US0cheques in 12 months27all time0ledquietRounds they were named in
- Rounds
- 1
- Led
- 0
- Disclosed
- $850k
- Active
- 2014
- Promoter.ioSeed$850kUSJoined · +7 investors · historical
Rounds where a report named this person rather than a firm, matched on name: read it as a strong hint, not proof, since people share names.
Companies they are listed as backing
Portfolio
Where they are named on record
Filings
- SEC Form D · Company raisingBILT IncDirectorsince 2021
Each row is a document a firm filed with a regulator: somebody signed it, and it carries a date.
Their books
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
Fred Reichheld · 2011
3.87 from 1,356 ratings on Goodreads
About the book
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: �Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and…
The Ultimate Question: Driving Good Profits and True Growth
Fred Reichheld · 2006
3.67 from 683 ratings on Goodreads
About the book
CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors, customers who…
Winning on Purpose: The Unbeatable Strategy of Loving Customers
Fred Reichheld · 2021
3.96 from 441 ratings on Goodreads
About the book
Can your company win by embracing a higher purpose? Yes--and this book tells you how. Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it--from…
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