Delighted

Delighted is a customer experience (CX) software company founded in 2013.

It provides a self-serve experience management platform that helps businesses gather real-time feedback from customers, employees, and products. Originally based in Palo Alto, California, Delighted is now headquartered in Provo, Utah, following its acquisition by Qualtrics in 2018. The company serves over 10,000 organizations globally, including notable brands in ecommerce, technology, startups, and nonprofits. Delighted offers a range of survey tools and analytics designed to capture feedback at various touchpoints. Its core product is a turnkey experience management platform that allows users to deploy surveys quickly. Key offerings include a Survey Maker for custom surveys, a comprehensive CX solution, and specialized NPS software. The platform features pre-built survey templates and built-in analytics for immediate feedback analysis, making it suitable for mid-market and entry-level organizations focused on customer experience metrics.