drumbi

drumbi the customer experience redefined… In search of delivering the optimum customer experience, today’s customer-centric contact center is overflowing with a multitude of software solutions. These applications incorporate ticketing tools, workforce management, CRM databases, integrated voice response (IVR) and more…all intended to deliver the optimum customer experience for the discerning social customer. drumbi, a five year old company based in Irvine CA, purposely created an omni-channel customer experience platform that Delivers a delightful customer experience Transports pre-authenticated information (context) to the agent along with who is calling and why they are calling Fully integrates with your current solutions Improves service levels including first cal resolution, average calling time and customer directed self-service Our Value Proposition. We allow the contact center to proactively engage customers across all modalities. Our disruptive cloud technology affordably brings a personalized caller experience to the customer service agent. Turn your contact center into an engagement center!