Automation library · Customer support

Ticket management system with OpenAI

Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI. 19 steps, 4 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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19 stepsMedium: a working afternoon
4Branches: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 1Model 1Logic 4Service 13

The steps in the order they run, from what starts it.

  1. 1Service Ticket CreatedTaiga triggerStarts it
  2. 2Define StatusOpen AiModel
  3. 3Define TypeSwitchLogic
  4. 4Set Type to QuestionTaigaService
  5. 5Set Type to EnhancementTaigaService
  6. 6Set Type to BugTaigaService
  7. 7Set Type to OnboardingTaigaService
  8. 8Define SeveritySwitchLogic
  9. 9Set Severity to WishlistTaigaService
  10. 10Set Severity to MinorTaigaService
  11. 11Set Severity to NormalTaigaService
  12. 12Set Severity to CriticalTaigaService
  13. 13Set Severity to ImportantTaigaService
  14. 14Define PrioritySwitchLogic
  15. 15Set Priority To LowTaigaService
  16. 16Set Priority To NormalTaigaService
  17. 17Set Priority To HighTaigaService
  18. 18More Info Needed?IfLogic
  19. 19Set to Needs Info & BlockTaigaService

How it's built

Starts on
An event in a connected app
Steps
19, with 4 branches
Size
Medium: a working afternoon
Connects to
Nothing by connector; it calls services over plain HTTP
Model
OpenAI

Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 19 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.