Automation library · Content

Send post-delivery CSAT surveys and log responses with Gmail

Started by another system calling it, and works across Gmail and Google Sheets. 19 steps, 5 branches, 1 loop or waits: a working afternoon to understand properly.

Medium

Download free
19 stepsMedium: a working afternoon
5Branches: places the flow splits
1Loop or waits
2Services it connects to

The flow

Starts it 2Logic 11Service 6

The steps in the order they run, from what starts it.

  1. 1Incoming Delivery WebhookWebhookStarts it
  2. 2CSAT Response Intake WebhookWebhookStarts it
  3. 3Validate Delivered EventIfLogic
  4. 4Validate CSAT SubmissionIfLogic
  5. 5Extract Order DataSetLogic
  6. 6Locate Order in CSAT SheetGoogle SheetsService
  7. 7Validate Customer EmailIfLogic
  8. 8Update CSAT RecordGoogle SheetsService
  9. 9Fetch Sent Survey RecordsGoogle SheetsService
  10. 10Standardize CSAT PayloadSetLogic
  11. 11Determine Survey EligibilityCodeLogic
  12. 12CSAT Classification EngineCodeLogic
  13. 13Should Send Survey?IfLogic
  14. 14CSAT Routing SwitchSwitchLogic
  15. 15Delay Before Survey SendWaitLogic
  16. 16Send Low CSAT Alert (Gmail)GmailService
  17. 17Build Survey Email ContentSetLogic
  18. 18Send Survey Email (Gmail)GmailService
  19. 19Save Survey Log to Google SheetsGoogle SheetsService

How it's built

Starts on
Another system calling it
Steps
19, with 5 branches, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Gmail and Google Sheets accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 19 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.