Automation library · AI assistants

Score customer churn risk and send save-play emails

Started by another system calling it, and works across Gmail and n8n data table. It hands the judgement calls to Claude. 11 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Claude

11 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 3Logic 4Service 3

The steps in the order they run, from what starts it.

  1. 1Customer Signal WebhookWebhookStarts it
  2. 2Claude Sonnet 4.6Lm Chat AnthropicModel
  3. 3Churn Score SchemaOutput Parser StructuredModel
  4. 4Normalize SignalsSetLogic
  5. 5AI Churn ScoreAgentModel
  6. 6Shape Health RecordSetLogic
  7. 7Log to Health TableData TableService
  8. 8Route by RiskSwitchLogic
  9. 9Send Save-Play EmailGmailService
  10. 10Send Nurture EmailGmailService
  11. 11No Action, HealthyNo OpLogic

How it's built

Starts on
Another system calling it
Steps
11, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, n8n data table
Model
Claude

Questions

What does it need to run?

An n8n account, plus your own Gmail account, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Claude. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.