Automation library · Chat assistants

Save at-risk churn customers with OpenAI DeepSeek and Airtable

Started by another system calling it, and works across Airtable, Gmail and Telegram. It hands the judgement calls to OpenAI. 23 steps, 2 branches: large, and worth reading before you trust it with anything live.

LargeCalls a model: OpenAI

Download free
23 stepsLarge: read it before trusting it with anything live
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 2Model 4Logic 6Service 11

The steps in the order they run, from what starts it.

  1. 1Churn Request ReceivedWebhookStarts it
  2. 2OpenAI DeepSeek ModelLm Chat Open AiModel
  3. 3Lookup Customer in AirtableAirtable ToolService
  4. 4Monthly Churn Report TriggerSchedule triggerStarts it
  5. 5OpenAI DeepSeek Report ModelLm Chat Open AiModel
  6. 6Normalize Churn FieldsSetLogic
  7. 7AI Retention StrategistAgentModel
  8. 8Fetch Churn Cases from AirtableAirtableService
  9. 9AI Write Monthly ReportAgentModel
  10. 10Validate Churn InputIfLogic
  11. 11Extract AI DecisionSetLogic
  12. 12Flatten Case FieldsSetLogic
  13. 13Format Monthly ReportSetLogic
  14. 14Alert Invalid Request on TelegramTelegramService
  15. 15Log Churn Case in AirtableAirtableService
  16. 16Compile Churn StatsSummarizeService
  17. 17Email Report to CS LeadGmailService
  18. 18Email Invalid Request NoticeGmailService
  19. 19High Value Customer?IfLogic
  20. 20Post Report on TelegramTelegramService
  21. 21Alert CS Team on TelegramTelegramService
  22. 22Send Standard Save EmailGmailService
  23. 23Send Save Offer EmailGmailService

How it's built

Starts on
Another system calling it
Steps
23, with 2 branches
Size
Large: read it before trusting it with anything live
Connects to
Airtable, Gmail, Telegram
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Airtable, Gmail and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 23 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 23 steps before you point it at anything that matters.