The flow
Starts it 6Logic 6Service 8
The steps in the order they run, from what starts it.
- 1Chat inboundWebhookStarts it
- 2Email inboundWebhookStarts it
- 3Social inboundWebhookStarts it
- 4Configure template variablesSetLogic
- 5Normalize and validateCodeLogic
- 6Invalid request?IfLogic
- 7Reject inboundRespond To WebhookStarts it
- 8Persist and fetch memoryPostgresService
- 9Duplicate event?IfLogic
- 10Acknowledge duplicateRespond To WebhookStarts it
- 11Embed questionHttp RequestService
- 12Retrieve approved knowledgePostgresService
- 13Classify and draftHttp RequestService
- 14Route and guardrailCodeLogic
- 15Human handoff?IfLogic
- 16Create handoffPostgresService
- 17Record outgoing replyPostgresService
- 18Notify human queueHttp RequestService
- 19Send through channel adapterHttp RequestService
- 20Acknowledge providerRespond To WebhookStarts it
How it's built
- Starts on
- Another system calling it
- Steps
- 20, with 3 branches
- Size
- Medium: a working afternoon
- Connects to
- Postgres
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Postgres account. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 20 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 20 steps before you point it at anything that matters.