Automation library · E-commerce

Route ecommerce review alerts from Gmail to Slack with OpenAI

Started by an arriving email, and works across Gmail, Google Sheets and Slack. It hands the judgement calls to OpenAI. 14 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

Download free
14 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 1Logic 9Service 3

The steps in the order they run, from what starts it.

  1. 1When Gmail Review ReceivedGmail triggerStarts it
  2. 2Setup Alert ConfigurationCodeLogic
  3. 3Extract Review ContentCodeLogic
  4. 4Read Review Log in SheetsGoogle SheetsService
  5. 5Verify Duplicate ReviewCodeLogic
  6. 6If Review is NewIfLogic
  7. 7OpenAI Review ClassifierOpen AiModel
  8. 8Parse AI ClassificationCodeLogic
  9. 9Route by SentimentSwitchLogic
  10. 10Prepare Slack MessageCodeLogic
  11. 11Build Neutral Log EntryCodeLogic
  12. 12Post Message to SlackSlackService
  13. 13Append Review to SheetsGoogle SheetsService
  14. 14Confirm Slack SentCodeLogic

How it's built

Starts on
An arriving email
Steps
14, with 2 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.