Automation library · Chat assistants

Route AI voice call webhooks to WhatsApp and Google Sheets

Started by another system calling it, and works across Google Sheets and WhatsApp. It hands the judgement calls to OpenAI. 15 steps, 3 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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15 stepsMedium: a working afternoon
3Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 1Model 2Logic 8Service 4

The steps in the order they run, from what starts it.

  1. 1Voice Call EndedWebhookStarts it
  2. 2Extraction ModelLm Chat Open AiModel
  3. 3Handoff SettingsSetLogic
  4. 4Extract Call DetailsInformation ExtractorModel
  5. 5Normalise Call PayloadCodeLogic
  6. 6Decide RoutingCodeLogic
  7. 7Check Call UsabilityCodeLogic
  8. 8Is Urgent?IfLogic
  9. 9Log Every Call to Call LogGoogle SheetsService
  10. 10Has Usable Transcript?IfLogic
  11. 11Log Urgent Call to CRMGoogle SheetsService
  12. 12WhatsApp Alerts On?IfLogic
  13. 13Log Routine Call to CRMGoogle SheetsService
  14. 14Prepare Unprocessable RecordSetLogic
  15. 15Alert Business Owner via WhatsAppWhats AppService

How it's built

Starts on
Another system calling it
Steps
15, with 3 branches
Size
Medium: a working afternoon
Connects to
Google Sheets, WhatsApp
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and WhatsApp accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.