The flow
Starts it 3Model 1Logic 5Service 6
The steps in the order they run, from what starts it.
- 1Telegram BotTelegram triggerStarts it
- 2WhatsApp WebhookWebhookStarts it
- 3Normalize Message DataSetLogic
- 4Get Customer HistoryGoogle SheetsService
- 5Build AI ContextCodeLogic
- 6AI Business AssistantOpen AiModel
- 7Process AI ResponseCodeLogic
- 8Platform RouterIfLogic
- 9Send Telegram MessageTelegramService
- 10Send WhatsApp MessageHttp RequestService
- 11Log ConversationGoogle SheetsService
- 12Update Customer RecordGoogle SheetsService
- 13Check EscalationIfLogic
- 14Notify Support TeamHttp RequestService
- 15Webhook ResponseRespond To WebhookStarts it
How it's built
- Starts on
- An incoming Telegram message
- Steps
- 15, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- Google Sheets, Telegram
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Google Sheets and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an incoming Telegram message.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 15 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.