The flow
Starts it 2Model 2Logic 10
The steps in the order they run, from what starts it.
- 1Webhook - Incoming TicketWebhookStarts it
- 2General InboxCodeLogic
- 3OpenRouter Chat ModelLm Chat Open RouterModel
- 4Normalize TicketCodeLogic
- 5RespondRespond To WebhookStarts it
- 6AI - ClassifyAgentModel
- 7Parse + ValidateCodeLogic
- 8Confidence ThresholdSwitchLogic
- 9Route by CategorySwitchLogic
- 10Flag for ReviewCodeLogic
- 11Send to Human QueueCodeLogic
- 12Billing TeamCodeLogic
- 13Technical TeamCodeLogic
- 14Sales TeamCodeLogic
How it's built
- Starts on
- Another system calling it
- Steps
- 14, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- Nothing by connector; it calls services over plain HTTP
- Model
- OpenRouter
Questions
What does it need to run?
An n8n account, and a key for OpenRouter. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
Yes. It calls OpenRouter. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 14 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.