The flow
Starts it 4Logic 10Service 7
The steps in the order they run, from what starts it.
- 1WebhookWebhookStarts it
- 2Parse WebhookSetLogic
- 3Route MessageSwitchLogic
- 4Respond to Slack WebhookRespond To WebhookStarts it
- 5Close Modal PopupRespond To WebhookStarts it
- 6Send 200Respond To WebhookStarts it
- 7ServiceNow ModalHttp RequestService
- 8ServiceNowService NowService
- 9Were Incidents Found?IfLogic
- 10Sort by Most RecentSortLogic
- 11No Matches - Was a Channel Selected?IfLogic
- 12Retain First 5 IncidentsLimitLogic
- 13Channel - Notify User no Incidents MatchedSlackService
- 14DM - Notify User no Incidents MatchedSlackService
- 15Loop Over ItemsSplit In BatchesLogic
- 16Concatenate Incident DetailsSummarizeService
- 17Format Incident DetailsSetLogic
- 18Format Slack MessageSetLogic
- 19Was a Channel Selected?IfLogic
- 20Channel - Send Matching IncidentsSlackService
- 21DM - Send Matching IncidentsSlackService
How it's built
- Starts on
- Another system calling it
- Steps
- 21, with 4 branches, 1 loop or waits
- Size
- Large: read it before trusting it with anything live
- Connects to
- Slack
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Slack account. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Take your time. At 21 steps it is large: read it before trusting it with anything live.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.