The flow
Starts it 1Model 1Logic 6Service 12
The steps in the order they run, from what starts it.
- 1Receive Zalo MessageZalo Bot triggerStarts it
- 2Set ConfigurationSetLogic
- 3Extract Customer InfoSetLogic
- 4Lookup Customer in CRMGoogle SheetsService
- 5Is New Customer?IfLogic
- 6Append New CustomerGoogle SheetsService
- 7Normalize ReturningSetLogic
- 8Send Welcome StickerZalo BotService
- 9Detect IntentSwitchLogic
- 10Send Welcome MessageZalo BotService
- 11Send MenuZalo BotService
- 12Send Product PhotoZalo BotService
- 13Send PricingZalo BotService
- 14Log EscalationGoogle SheetsService
- 15Gemini AI ReplyGoogle GeminiModel
- 16Listen Welcome ReplyZalo BotService
- 17Acknowledge EscalationZalo BotService
- 18Send AI ReplyZalo BotService
- 19Normalize After ListenSetLogic
- 20Log ConversationGoogle SheetsService
How it's built
- Starts on
- An event in a connected app
- Steps
- 20, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- Google Sheets
- Model
- Gemini
Questions
What does it need to run?
An n8n account, plus your own Google Sheets account, and a key for Gemini. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an event in a connected app.
Does it use AI?
Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 20 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 20 steps before you point it at anything that matters.